Step 1: Select ‘Help’ from the top menu of the BulkSMS Text Messenger.
Step 2: Click ‘Send an e-mail to Support…’. This will open a Web browser which will automatically take you to your BulkSMS account homepage.
Step 3: Enter the subject of the email
Step 4: Enter your query. Please be sure to send your BulkSMS username for ease of reference.
Step 5: Click ‘Send’